Frequently Asked Questions

3251 Events was designed to be a ”one-stop shop” for all of your entertaining needs. All services can be booked individually .

3251 Events currently offers:

• Event decorations, including 3251 Balloon Design Center;
• DJ services; 
• Catering services with multiple menu fare options, including barbecue, American, Southern cusine, and Japanese-style hibachi; 
• Hookah catering services
• Live musicians, including a pianist, violinist, and cellist
• Procurement of venue/event space. 

I like to provide all of my clients with the most accurate and honest expectations of the event results. While I offer premium services that can fit the needs of your event, I do offer budget-friendly solutions to fit your wallet. These two pricing options will yield two separate outcomes. While both parties will “wow” the Client and their guests, premium services will be more polished and complete, while the budget-friendly options will highlight focal points throughout the event space to convey & accent the theme. 

For the most accurate quote and pricing information I will need to know as many details about your event as possible. This includes the number of expected guests and location. During my planning stage, I prefer to visit the event space in-person to get a better understanding of how to execute within the space. I also encourage clients to submit reference pictures and I will send the Client pictures of my ideas. This helps both parties understand the vision for the event. 

In addition to design elements and additional services add-ons, other costs may be applicable to your party package. These costs includes, but are not limited to, labor costs, furniture & equipment rental, transportation costs (if traveling more that 50 miles from Downtown Atlanta), etc..

The Client hereby agrees to pay the Planner for the services performed. The Planner will provide an invoice and a copy of this contract to the Client after consultation. These documents will arrive via email. Full payment is due immediately upon entering this agreement for all invoices less than $600. ALL PAYMENTS ARE NON-REFUNDABLE. 

As a convenience to the Client, invoices over $600 can be split into two payments. A non-refundable deposit of 50% (half) of the event total is required at time of entering this contract. The final payment must be collected by the Planner no less than 14 calendar days prior to day of the event. Failure to make payments as scheduled may result in cancelation of your event. If your event is canceled for non-payment, the Client is not eligible to receive a refund or extended the courtesy of rescheduling their event. The Client will also be charged cancelation fees that must be paid within 5 business days after cancelation.

Payments are accepted by credit card, Zelle or in cash. All payments will be assessed a 7% service charge. Zelle payments may be sent using (404)551-8465 or events@3251events.com. Checks or CashApp payments are not accepted by the Planner for event services.

In the event that the Client’s payment is returned, or charged back, for any reason, the full remaining balance must be paid by CASH ONLY to prevent cancellation. If the balance is not paid within 3 business days of the returned payment, the event will be cancelled. 

As the Planner, we expect all Clients to be forthright about their identity. To ensure that the Client is not misrepresenting their identity and/or posing a potential threat to the integrity of the Company, 3251 Events, Limited Co., it is imperative that all clients complete identity verification when making online payments. 

For all first time clients, it is required that the Client uploads a picture of their current photo identification with their current physical address. The acceptable document can be a valid driver’s license, photo ID card, or passport. If the Client’s current address differs, or is excluded, from their primary identification, the Client must submit a recent (within 60 days) document containing their name and current address. The secondary documentation must be of official business or a postmarked envelope. Please redact any confidential information, such as account numbers and balances, prior to uploading the document. 

Client Identity Verification should be completed online upon signing this contract. Failure to comply with will result in cancellation of your event and/or forfeiture of any funds paid to the Planner.  

3251 Events, Limited Co. aims to alleviate much of the stress that can be associated with planning a major event. As part of the services the Company offers, we will procure Third-Party Vendors/Services on behalf of the Client. Examples of such vendors and services include, but are not limited to, event venues, event props and furniture rental companies, live entertainers, and caterers.

Many Third-party Vendors will have service fees which are in addition to the cost for their services (such as delivery fees, security deposit and/or event insurance). While the Planner will try to stay abreast of any costs and accurately include these fees in the initial quote, it is the responsibility of the Client to pay any Third-Party Service Fees, even if they are disclosed after entering this contract. The Planner commits to communicating any price changes to the Client immediately upon notice. 

The Client is entitled to cancel this agreement at any time, for any reason. However, payments are non-refundable. If the Client chooses to cancel this agreement prior to completing the final payment, a Cancelation Fee will be invoiced to the Client to be paid immediately to the Planner. The Client will also be responsible for any cancelation fees incurred by third-party vendors, if applicable. 

In the event of unforeseen life events, a Client can reschedule the event and avoid incurring Cancelation Fees. Rescheduling is a courtesy that is valid for one year after the original event date and is subject to the Planner and vendor availability.

Cancelation on behalf of the Planner will be handled on a case-by-case basis. In most cases of Planner cancelations, a refund can be processed to the Client, less the non-refundable deposit. The retained deposit can be used towards future services. This credit is valid for a period of one year from the date of the original event. Cancelations resulting from non-payment will not receive a refund and/or the opportunity to reschedule and will incur cancelation fees.  

The Planner enters this agreement with the intentions of providing a service to the Client and being compensated for those services. While the Client has the right to terminate the service at any time, the Cancellation Fee ensures that the Planner is compensated for time, travel, research, possible breaches of intellectual property, and other miscellaneous expenses associated with planning the event. Cancellation Fees are implemented if the Client decides to cancel after signing this agreement but prior to paying the balance due in full.

The Cancellation Fee is can range from a minimum of $500 up to the full remaining balance due. The amount of the Cancellation fee will be based on (1) when the Client notifies the Planner of the cancellation; (2) Third-party Vendor return/refund and cancellation policies policies. The Cancellation Fee will be invoiced and sent to the client for immediate payment. If the Cancellation Fee is not paid within 5 business days of the invoice date, the Planner will proceed with legal action (see Dispute Resolution & Legal Fees).

While 3251 Events strives to provide excellent customer service, we understand that differences may arise. Any dispute or differences whatsoever arising out of, or in connection with this Contract shall be evaluated on a case-by-case basis. In the event of a dispute that results in legal action, the successful party will be entitled to have the legal fees paid in full by the other party. 

3251 proudly caters to the Metro Atlanta area! Delivery fees will apply to all orders and event packages. The exact delivery charge will be determined during booking and will depend on the delivery location.